If you make a return and the merchant processes a refund, it will automatically be reflected in your Payment Schedule. If you would like to make an exchange, start a return and ship your item s back to us. Select the store credit refund method if you would like to wait for your return to be processed and credit to be given before placing a new order. If you are concerned that your item may sell out, select the refund to your original method of payment and place your new order right away.
Once we receive your item s , please allow working days for us to process your refund. Due to constantly changing inventory, we cannot guarantee item availability. We only accept returns for products purchased on TOMS. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.
The shipping methods offered during checkout will differ based on your shipping address and number of items being ordered. All delivery dates and times are not guaranteed and are estimates provided by the carrier. During our holiday period, we use a number of shipping carriers to provide optimal delivery speeds and rates, and cannot guarantee which carrier will be used until time of shipment.
Please note that orders are processed and shipped Monday through Friday within 1 to 3 business days of the order date. To protect the safety of our team and our communities, our call center employees are working from home. Our hours of operation have been temporarily reduced to Monday - Friday, 8am - 5pm PT. This may cause a delay in call center responses. Our in-store experience includes hygiene stations, guided social distancing, mandatory face coverings, contactless payment solutions, and rigorous sanitation policies.
Following information from the World Health Organization, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID from a package that has been moved, travelled, and exposed to different conditions and temperatures is also low.
Regardless, we are ensuring the cleanliness of the distribution center where TOMS. For more information you can visit the CDC website. Processing times may take a little longer than normal, due to the necessary precautions our team is observing.
Although we strive to get your package delivered within our estimated time frames, there may be delays with the selected carrier. We do not accept checks or cash at this time. If you pay with a TOMS. Please verify that the billing information you have entered is the same as the information that your credit card issuing bank has on file.
If you enter billing information that varies from what your bank has on file, then your order will not go through. Please try clearing your browser cache and cookies, and try to check out again. Feel free to reach out to our customer service team with your email address, device, and browser type for further assistance.
Simply enter the Gift Card Code and Pin Code in the corresponding boxes in the Payment step of checkout, then hit "Apply" before submitting your order.
If redeemed properly, you will see the discount reflected in the total at the bottom of your screen. After your order is submitted, you will be directed to an order confirmation page with your order number. If you've reached this page, we've received your order and we are either reviewing your payment information or your order is ready to be processed.
You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment. Orders are processed and shipped Monday through Friday within 1 to 3 business days of the order date. Please note that we do not process orders on weekends and major holidays.
All processing times are estimates and may be subject to change. In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is placed. However, you may be able to return your items to us once you receive them. Please refer to our Returns Questions for details. We are working towards meeting all WCAG 2. Read more about our commitment to accessibility. If you are in need of immediate assistance, please call us at Most of our styles are seasonal or limited editions; this means that once they sell out they will not be restocked.
However, some of our classic styles are frequently restocked. If we do not have the style that interests you, please check with a local retailer to see if they carry that style. We do not offer standalone gift receipts at this time, but the slip in your package does not display pricing and can be used as a gift receipt. Pay later. More information is available on Klarna's website. Pay in 4 interest-free installments, offered through Klarna, offers you short-term installments that let you spread the cost of a purchase, with no added cost or hassle.
Four equal payments are automatically collected bi-weekly from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front provided the agreed payment schedule is followed.
Learn more about Klarna's payment methods on their website. Klarna will update the total balance and any remaining payments are automatically adjusted in the case of partial returns starting from the last installment and moving forward. Any payments already made will be refunded back to the original payment method.
Klarna will send an email notification if payment fails with instructions to update your payment method before charging the late fee. Visit Klarna's Customer Service page for additional information. Afterpay lets you make a purchase now and pay for it in four interest-free payments every 2 weeks. Shop online and checkout as normal.
First-time guests will need to register with Afterpay and provide payment details and returning guests can log in to purchase. You can check all eligibility requirements HERE. Please account for the time it takes for the carrier to ship your item s to our warehouse in Mira Loma, California. Please see " How do I return an item? If you are outside the contiguous United States i.
Any such return must be received at our warehouse within 70 days of your order date through January 4, , or it will not be accepted. At this time, we are unable to provide free return shipping to anyone outside the contiguous United States. If we receive your return within 70 days of your order date through January 4, , you can choose to receive your refund, minus any original shipping charges, to your original payment method or as a TOMS. In order for you to receive your refund back to your original payment method, we must receive your items within 70 days of your order date through January 4, If you paid with a TOMS.
Your TOMS. Don't have an account? Use the same email address you used to make your original purchase to Create an Account. If you paid via PayPal, your refund will be issued back to your PayPal account. If you paid with a credit or debit card, your refund will be issued back to your card.
The time it will take for your refund to post to your bank account, PayPal account or credit card will vary. Refunds are processed based on applicable item and tax charges. We do not refund original shipping charges. Unworn, unwashed and unaltered item s may be returned, no problem. Follow the steps below and note that we must receive your item s in our California warehouse within 70 days of your order date through January 4, With your order number and billing or shipping zip code handy, visit our Returns Portal to begin.
Follow the instructions to print your free UPS return label. Unfortunately, we can only provide a free return shipping label to those within the contiguous United States.
Package the unworn item s , including the return form, and bring the package to any authorized UPS location. Once received, please allow us working days to process your refund, minus any original shipping charges. The time it will take for the refund to post to your bank account, PayPal account or credit card varies.
We do not refund any original shipping charges. To start a gift return, please contact us and make sure that you have the original order number and shipping zip code or billing last name ready.
We provide a free return shipping label if you are within the contiguous United States. Need to return something? Also just a note not a deal breaker the white edging of the shoes easily catch grass stains. Frances, Zappos Customer , May 20, This is my second pair of Toms. I wore out my first pair, that's how much I loved them.
They take awhile at least wears to meld to your particular foot shape and for the canvas to soften. By the time I threw out my first pair, the canvas had stretched to a full half-size larger than the shoe. I ordered these in my normal shoe size and my regular Toms size - I learned from my previous pair that I would be comfortable ordering for the width of my feet rather than length. These were tight out of the box but I know they will stretch over time.
Anonymous, Zappos Customer , May 23, I love these Tom's! And as with all Tom's order a smaller size because they do stretch after wearing them. Alice H, Zappos Customer , November 28, Comfort 4 Rated 4 stars out of 5. I would not do that again. Although they did stretch they are a little too snug. The next pair I will order in my regular size 6. Anonymous, Zappos Customer , May 20, These shoes are very comfortable!
My first pair of Toms, I usually wear a size 9. Anonymous, Zappos Customer , August 8, Overall 1 Rated 1 stars out of 5. Comfort 3 Rated 3 stars out of 5. Style 4 Rated 4 stars out of 5. Extremely disappointed.
I have owned atoms before so when it was time for a new pair of summer shoes I got another pair. These didn't even last me 3 months before they started falling apart. This was not a shoe I wore daily, it was worn maybe twice a week, and in that short time the sole wore out and the seams are coming unravelled.
My last pair lasted through much more regular wear but the new style with the insole and different sole material is junk. M, Zappos Customer , September 24, Comfort 1 Rated 1 stars out of 5. Style 1 Rated 1 stars out of 5. Love the look and fit of these. They are very comfortable. However, after wearing them only 3 times the back heels started to fray.
All styles, with the exception of the core alpargatas, utilize insoles made of microfiber, textile, faux shearling or other materials. The core alpargatas include leather insoles made of pig suede. You can reference the youth sizing chart above for centimeter conversions.
Toms has always been in business to improve lives. With every pair of shoes you purchase, TOMS will give a new pair of shoes to a child in need. More info on toms. How to measure your Toms Size?
Since , Toms has come out with a variety of footwear styles for men, women and kids and has given more than 35 million pairs of shoes to children in need. Here is a guide to finding your perfect-fititng pair so you can help Toms help others. Toms Shoes run true to size which means that they are sized according to the US standard. When looking at the insoles of a pair of Toms, you will notice a letter and a number on the inside sole of the shoe.
Below is a detailed shot of one of each of the different size of Toms.
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